Refund policy

Refund policy

At Kieth Lambert Co., we stand behind our products and want you to have a more enjoyable sleep. Please reach out if you have any issues with our products and we'll do our best to make it right.

15-Day Return Window

You have 15 days from the date of delivery to initiate a return.

To qualify:

Items must be in new condition: clean, undamaged, and free from signs of wear.
Products must be returned in their original packaging.
All returns must be requested through our return portal (click here to start your return).
Once approved, you'll receive a return label, please use it within 7 days.

Returns sent without prior approval will not be accepted.

Refunds & Store Credit

Unopened items: Eligible for a full refund to your original payment method.
Opened or lightly used items: Eligible for a refund or store credit, provided they are still in like-new condition.
Refund timing: Refunds are issued within 7 business days after your return is received and inspected.
If your original payment method is no longer active, we'll issue your refund as store credit.
Return shipping fees are deducted from your final retund or store credit.

Exchanges

If you'd like a different size or item, simply return your original product and place a new order. Once we receive your return, we'll process the exchange.

If the exchange item's price differs, we'll charge or refund the difference.
Please note: Exchanged items are final sale.

Pre-Orders

You can cancel within 7 days of purchase for a full refund.
After 7 days, pre-orders are eligible for store credit only if in like-new condition.
Pre-orders can be canceled before shipment by using the link in your confirmation email or by contacting support@kiethlambert.com.

Damaged or Missing Items

Please inspect your order as soon as it arrives.

If your item is damaged or marked delivered but not received, contact us within 7 days at support@kiethlambert.com.

Include the following: